I just wasted roughly an hour of my precious time a while ago.
My iPad 64GB 3G arrived last week (Tuesday) c/o my aunt’s friend who flew back here in the Philippines for his house construction in Tagaytay. I thought that it will be a great opportunity for me to get myself an iPad as it was not yet released here in Manila.
I was just aiming for the entry level version (16GB wifi only) but I tell you, it is hard to find stores in the US that still have stocks in their cabinet. I’ve contacted all Apple Resellers in San Diego, California and none of them carries what I want… actually all versions! I was advised by Apple Representative in Fashion Valley branch to order it online but it will take around 7 days for my aunt to receive it and her friend will fly back in 4 days!
To cut the story short, I was able to find a store which carries their last stock of iPad. However, it was the high end version. I gave in… hence the reason why I’m broke… LOL
When I got hold of it, I told myself that I’ll be trying several SIM cards on it to check on which one gives me the 3G connection that I need. I bought a SUN sim and cut it out to the size and was able to make it work. However, I was not satisfied with the speed so I decided to try another one.
As I was browsing the net yesterday, I read an article that Globe carries a prepaid microSIM card. I know that they have this iPad Plan for Php 999 but I am not aware that they have the prepaid version. I’ve contacted Globe to confirm and was told that they’re really are true and gave me the branches who carries it.
Here comes what happened earlier. Since their Customer Service won’t give the business center’s number, I dropped by and waited until my number flashes on their 7-Segment display counter. I asked for it and this guy told me they only have the Postpaid. The guy is clueless on the prepaid so I’ve asked again to make myself clear. I was told that they don’t have prepaid so I told him if he can confirm it for me. He went inside and came back and told me that they DON’T HAVE STOCKS right now BUT THE PREPAID MICROSIM SERVICE DO EXISTS. Ok, I’ve asked if he can call the North Edsa branch to check if they have stocks. He went back again inside and after few minutes he told me that they don’t have it either.
Before I raised my white flag and leave the store, I asked for another confirmation if the PREPAID MICROSIM DO REALLY EXISTS. His answer got me exasperated! He told me that they don’t have prepaid microSIM which is contrary to what he just told me few minutes ago! I want to clear this confusion as he seems to be new so I’ve asked for a manager for the final confirmation. The Manager told me that memo was not yet released hence the reason MAYBE that they are not aware of it. When I asked why did your customer service representative (hotline) told me that they have, she just told me that they should know first ‘coz memos are directed to them.
I’m not mad at Globe and don’t have plans to cut my 8 year old subscription. I’m just PO to the situation that their employees are not aware of their services. Also, why can’t your Customer Service Hotline Representatives give us your Business Center’s number? Are you expecting your customers to have a “Globe Business Center Field Trip” to check which one carries a stock of a Php 50 microSIM card?
After calling SUN Cellular’s Customer Service
Again, I’m just PO and I wish I can have that precious 1 hour of my time back! I twitted compliments for Globe pa naman.
And they’ve sent DMs and mentions to me…